IE 419 Total Quality Management Select Term:
Introduction to the philosophy and concepts of total quality management; implementation of total quality management in relation to change management; managing implementation of total quality management as a project; self-assessment methods; investigation of various quality award schemes; the product development cycle, root cause analysis, peer reviews, monitoring and tracking, the review process, establishment of quality assurance entities; introduction to the Capability Maturity Model; case studies.
SU Credits : 3.000
ECTS Credit : 5.000
Prerequisite : Undergraduate level MATH 306 Minimum Grade of D
Corequisite : -