Application of the theory of stochastic processes to queuing phenomena; steady-state analysis of birth-death processes; Chapman-Kolmogorov equations; Little's theorem and Markov property; arrival and departure processes; Markovian queues; semi-Markov processes; M/G/1, G/M/m, and G/G/1 queuing systems; literature readings and presentations; Jackson networks; balance equations; and stationary behavior.