This course deals with the design, production and distribution of goods and services. Managerial issues and decision problems include the design, planning, and control of processes at strategic and operational levels. Concepts and tools used in generating solutions to problems and their implementations aspect are discussed. Operating systems from different areas such as manufacturing, service and transportation are exemplified to expose students to the similarities and differences in their characteristics. Students are also exposed to recent developments in the global competitive environment and the impacts of such developments on traditional operations problems. Topics include operations strategy, processdesign and improvement, quality management, capacity, and supply chain management.