Business Process Analysis and Design (OPIM 404)

2022 Fall
Sabancı Business School
Opera.&Info. Syst. Man.(OPIM)
3
6
Fatma Tevhide Altekin altekin@sabanciuniv.edu,
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English
Undergraduate
MATH306 MGMT203
Formal lecture,Interactive lecture
Interactive,Learner centered,Discussion based learning,Simulation,Case Study
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Programs\Type Required Core Elective Area Elective
Business Analytics Minor *
Computer Science and Engineering *
Computer Science and Engineering *
Management *
Management *

CONTENT

This course presents the concepts and tools required for analyzing and designing business processes. It emphasizes the process view of organizations and how to manage processes based on this view. Important process performance measures, process redesign and the associated organizational implications are discussed. Basics of event simulation are introduced to provide students with a strong process analysis methodology. Simulation software is utilized to provide students with hands on experience.

OBJECTIVE

A business process is a collection of activities that transform one or more kinds of input to an output (in terms of a specific service or product) that is of value to the customer. Since the 1990s, many organizations have adopted a process view in managing their business processes so as to drastically improve their performances on operations, financial and market. Hence in today's highly competitive world organizations carefully analyze, document and monitor their business processes. The business processes are continuously assessed and improved in terms of their efficiencies and effectiveness to minimize cost and maximize value creation for customers. The main objective of this course is to provide a comprehensive understanding of a myriad of analytical tools that can be used to understand, analyze, model, design and redesign business processes.

The objectives of this course can be restated in detail as follows:

1. To develop an understanding of business processes and their design, and moreover their importance in overall business performance and firm?s strategic positioning.
2. To exploit graphical tools for charting and describing business processes, which are extremely useful in analyzing existing processes.
3. To equip you with the skills to assess and improve business processes with regard to key process measures.
4. To study the effect of variability in business processes by investigating safety inventory in make-to-stock environments and safety capacity in make-to-order environments.
5. To explore a simulation software to model and improve business processes.
6. To introduce statistical analysis tools required by simulation such as input data analysis, which is used in determining input data distributions, and output analysis, which is of particular importance in comparing the performance of alternative process designs.
7. To develop an understanding of the role of business process management in continuous improvement initiatives and futhermore, the role of change management and organizational culture in business process management.

LEARNING OUTCOMES

  • Upon successful completion of the course, the student should be able to: 1. Document simple business processes in terms of activities involved, their interdependencies, the inputs used, the resources utilized and the output generated. 2. Demonstrate his/her understanding on product-process matrix and its strategic implications. 3. Assess the performance of a business process in terms of key performance measures. 4. Model the business process using a simulation software. 5. Diagnose problems and propose improvements for the analyzed business processes. 6. Demonstrate the effects of improvements in terms key performance measures using output analysis. 7. Complete case studies to achieve all of the above.

PROGRAMME OUTCOMES

1. Understand the world, their country, their society, as well as themselves and have awareness of ethical problems, social rights, values and responsibility to the self and to others. 4

2. Understand different disciplines from natural and social sciences to mathematics and art, and develop interdisciplinary approaches in thinking and practice. 3

3. Think critically, follow innovations and developments in science and technology, demonstrate personal and organizational entrepreneurship and engage in life-long learning in various subjects; have the ability to continue to educate him/herself. 3

4. Communicate effectively in Turkish and English by oral, written, graphical and technological means. 4

5. Take individual and team responsibility, function effectively and respectively as an individual and a member or a leader of a team; and have the skills to work effectively in multi-disciplinary teams. 2

1. Possess sufficient knowledge of mathematics, science and program-specific engineering topics; use theoretical and applied knowledge of these areas in complex engineering problems.

2. Identify, define, formulate and solve complex engineering problems; choose and apply suitable analysis and modeling methods for this purpose.

3. Develop, choose and use modern techniques and tools that are needed for analysis and solution of complex problems faced in engineering applications; possess knowledge of standards used in engineering applications; use information technologies effectively.

4. Have the ability to design a complex system, process, instrument or a product under realistic constraints and conditions, with the goal of fulfilling specified needs; apply modern design techniques for this purpose.

5. Design and conduct experiments, collect data, analyze and interpret the results to investigate complex engineering problems or program-specific research areas.

6. Possess knowledge of business practices such as project management, risk management and change management; awareness on innovation; knowledge of sustainable development.

7. Possess knowledge of impact of engineering solutions in a global, economic, environmental, health and societal context; knowledge of contemporary issues; awareness on legal outcomes of engineering solutions; knowledge of behavior according to ethical principles, understanding of professional and ethical responsibility.

8. Have the ability to write effective reports and comprehend written reports, prepare design and production reports, make effective presentations, and give and receive clear and intelligible instructions.

1. Design, implement, test, and evaluate a computer system, component, or algorithm to meet desired needs and to solve a computational problem.

2. Demonstrate knowledge of discrete mathematics and data structures.

3. Demonstrate knowledge of probability and statistics, including applications appropriate to computer science and engineering.

1. Have an understanding of economics and main functional areas of management

2. Have a basic all-around knowledge in humanities, science, mathematics, and literature

3. Have a basic knowledge of law and ethics, awareness of social and ethical responsibilities

4. Work effectively in teams and environments characterized by people of diverse educational, social and cultural backgrounds

5. Demonstrate proficiency in oral and written communications in English

6. Pursue open minded inquiry and appreciate the importance of research as an input into management practice; thus, a.know how to access, interpret and analyze data and information by using current technologies b.use the results from analyses to make informed decisions

7. Use office softwares for written communication, presentation, and data analysis

8. Demonstrate awareness that business settings present different opportunities and challenges for managers due to environmental/contextual differences that arise in economic, political, cultural, legal-regulatory domains

ASSESSMENT METHODS and CRITERIA

  Percentage (%)
Final 25
Midterm 20
Case Study 25
Participation 10
Other 20

RECOMENDED or REQUIRED READINGS

Readings

Some articles are used as real world examples of the topics to be discussed. The students are expected to read them before the corresponding week?s lecture to actively get involved in the discussion. A significant portion of your attendance and participation grade will be given based demonstration of your understanding on the materials covered in the reading assignments.

The details on the reading assignments will be provided over the course of the semester.

Cases Case 1: Toyota: The Accelerator Crisis Type: Harvard Business Publishing - Product Number TB0243-PDF-ENG Subject: Competitive Strategy and Lean Operations Teamwork?: Yes (Team grading) Case 2: Proctor & Gamble: Improving Consumer Value Through Process Redesign Type: Harvard Business Publishing - Product Number: 9-195-126 Subject: Process Analysis Teamwork?: Yes (Team grading) Case 3: Business Process Improvement Case: Kind of your term project Type: Prepared by the instructor Subject: Business Process Analysis and Design using Simulation Teamwork?: Yes (Team grading)
Optional Readings

R. Anupindi, S. Chopra, S. D. Deshmukh, J. A. van Mieghem, and E. Zemel, Managing Business Process Flows, 2nd Edition, 2006, Pearson Education Inc, Upper Saddle River, NJ.

E. M. Goldratt, and J. Cox, The Goal: A Process of Ongoing Improvement, 3rd Edition, 2004, North River Press, Croton-on-Hudson, New York, NY.

W.D. Kelton, R. P. Sadowski, and D. T. Sturrock, Simulation with Arena, 4th Edition, 2007, McGraw Hill, New York, NY.

E. Murman, , T. Allen, K. Bozdogan, J. Cutcher-Gershenfeld, H. McManus, D. Nightingale , E. Rebentisch, T. Shields, F. Stahl, M. Walton, J. Warmkessel, S. Weiss, S. Widnall, Lean Enterprise Value, 2002, Palgrave Macmillan New York, NY.
M. J. Rother, J. Shook, J. Womack, and D. Jones, Learning to See, 2003, Lean Enterprise Institute, Cambridge, MA.

J. Womack, D. T. Jones, and D. Roos, The Machine That Changed the World, 1991, Harper Collins, New York, NY.

J. P. Womack, and D. T. Jones. Lean Thinking, 2003, Simon and Schuster , New York, NY.
Course Web OPIM 404 SUCourse site