Operations management encompasses decisions related with the production of goods and services. This course exposes the students to issues such as product and process design, capacity planning, inventory planning, and quality management at varying levels of decision making from strategic to operational. In addition to the introduction of basic concepts, analytical tools for supporting good decision-making are also introduced.
Operations Management (OPIM 301)
Programs\Type | Required | Core Elective | Area Elective |
Management | * | ||
Management | * |
CONTENT
OBJECTIVE
The operations function along with finance and marketing is one of the primary functions of an organization. Operations management is concerned with the efficient and effective production and delivery of goods and services. Thus it involves managing of the processes that transforms inputs into outputs.
While providing an introduction to operations management, the objectives of this course include the following:
1. To familiarize you with the components of operations management in different organizational settings.
2. To develop an understanding of strategic and tactical issues confronting operations managers.
3. To equip you with the skills as well as the language, concepts, tools and insights on understanding, analyzing and improving main operations management issues so as to gain competitive advantage.
4. To develop an understanding of business processes, process flows, and process quality.
5. To introduce operations planning and control issues including demand management and forecasting, capacity management, aggregate sales and operations planning, and inventory management.
LEARNING OUTCOMES
- Upon successful completion of the course, the student should be able to: 1. Define operations management and its relation to the other functions. 2. Demonstrate his/her understanding on product-process matrix and its strategic implications. 3. Analyze and improve process performance. 4. Assess the impact of uncertainty on system performance. 5. Assess and improve process quality. 6. Describe the bullwhip effect, its reasons and how to mitigate it in supply chains. 7. Perform aggregate sales and operations planning using Excel. 8. Demonstrate his/her understanding on basic inventory management concepts.
PROGRAMME OUTCOMES
1. Understand the world, their country, their society, as well as themselves and have awareness of ethical problems, social rights, values and responsibility to the self and to others. 2
2. Understand different disciplines from natural and social sciences to mathematics and art, and develop interdisciplinary approaches in thinking and practice. 2
3. Think critically, follow innovations and developments in science and technology, demonstrate personal and organizational entrepreneurship and engage in life-long learning in various subjects; have the ability to continue to educate him/herself. 3
4. Communicate effectively in Turkish and English by oral, written, graphical and technological means. 4
5. Take individual and team responsibility, function effectively and respectively as an individual and a member or a leader of a team; and have the skills to work effectively in multi-disciplinary teams. 3
1. Have an understanding of economics and main functional areas of management 5
2. Have a basic all-around knowledge in humanities, science, mathematics, and literature 2
3. Have a basic knowledge of law and ethics, awareness of social and ethical responsibilities 2
4. Work effectively in teams and environments characterized by people of diverse educational, social and cultural backgrounds 2
5. Demonstrate proficiency in oral and written communications in English 4
6. Pursue open minded inquiry and appreciate the importance of research as an input into management practice; thus, a.know how to access, interpret and analyze data and information by using current technologies b.use the results from analyses to make informed decisions 4
7. Use office softwares for written communication, presentation, and data analysis 4
8. Demonstrate awareness that business settings present different opportunities and challenges for managers due to environmental/contextual differences that arise in economic, political, cultural, legal-regulatory domains 3
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ASSESSMENT METHODS and CRITERIA
Percentage (%) | |
Final | 30 |
Midterm | 26 |
Case Study | 14 |
Participation | 10 |
Other | 20 |
RECOMENDED or REQUIRED READINGS
Textbook |
Chase and Jacobs, Operations and Supply Chain Management, 14th Gloabal Edition, 2014 McGraw-Hill (CJ14 for short). |
Readings |
Reading 1: TEMSA: A Time of Crisis, M. Denizel, E. Batislam, and C. Akkan (available for downloading through SUCourse) Reading 2: The Bullwhip Effect in Supply Chains, H. L. Lee, V. Padmanabhan, S. Whang, Sloan Management Review, 38 (3), Spr 1997, 93-102 (available for downloading through SU Information Center).
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Cases | Case 1: TBA Type: Textbook case Subject: TBA Teamwork?: Yes Grading: Team Case 2: TBA Type: Textbook case Subject: TBA Teamwork?: Yes Grading: Team Case 3: TBA Type: Textbook Case Subject: TBA Teamwork?: Yes Grading: Team |