Discuss definition of quality with respect to different measures and business type, and the role of quality and quality improvement in an organization.

Describe the value of descriptive statistics an analysis of variation in the context of statistical process control.
Describe the differences between types of quality characteristics in association with the type of business environment and goals.
Define the critical-to-quality characteristics in a process
Identify the type of SPC techniques based on the type of the process and the characteristics.
Construct the correct type of control chart, interpret the results on control charts
Identify the performance of control charts with respect to different measure based on statistical analysis for a given process and a set of quality characteristics.
Determine the capability of an in-control process with respect to different generations of process capability measures.
Isolate the components of variation by distinguishing the variability caused by the measurement system
Assess the capability and appropriateness of the system with respect to standardized performance measures.
Describe the use acceptance sampling techniques in off-line quality control
Determine the correct type of sampling method based on the process/product type.